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  3. HUDU’s Expectations and Guidelines
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  2. Questions as a Lister
  3. HUDU’s Expectations and Guidelines

HUDU’s Expectations and Guidelines

To guarantee 100% satisfaction for both Listers and Doers, we need to make sure all of our users understand HUDU’s expectations. Any negative experience within the HUDU community should be reported to our Support Team. Submit a support ticket or call (662) HeyHUDU to get immediate assistance.

Failing to meet HUDU’s expectations can lead to low reviews or temporary account suspension that would prevent you from doing or listing projects in the future.

HUDU’s Expectations of Doers

  • Be on time for the project
    • If a Doer or Lister is late to a project, do your best to contact them
    • After 30 minutes, submit a support ticket to support.heyhudu.com to cancel the project
  • Complete Projects using the HUDU app
    • Projects listed and awarded on the HUDU platform should be completed and compensated using the HUDU platform
    • Completing HUDU projects outside of the platform will lead to account suspension
    • Communicate project plans via HUDU’s chat function
      • If users communicate via personal phone numbers, our user support team will not be able to assist in case of project issues or disputes
  • Bid the full amount of the project
    • Hourly rates are not supported on HUDU
      • As a platform for side hustlers, project payments are based on completion of a job rather than time on the clock.
      • Empowering Doers means providing total payment transparency at the time the project is awarded.
    • Work with the Lister ahead of time to determine the full amount you’re willing to be paid for the project
  • Be honest about your qualifications and experience
    • A Doer should be able to complete jobs confidently and completely
    • If a job requires different tools or skills than were expected, work with your Lister to find an agreeable solution, reschedule, or submit a support ticket to support.heyhudu.com to cancel the project
  • Bring your own tools and expertise
    • A Doer should bring tools they have experience using
    • A Doer should clean up all messes that result from the project
    • Coordinate with the Lister ahead of time to make sure you arrive prepared for the project
  • Do not share personal information publicly
    • Home addresses, payment information, etc. should be shared privately and appropriately with necessary users
    • Bids and comments with inappropriate content will be removed
  • Immediately leave and report any situation that makes you feel unsafe
    • Call (662) HeyHUDU to reach our Support Team
    • Call 911 in case of emergency or immediate threat

HUDU’s Expectations for Listers

  • Be on time for your project
    • If a Doer or Lister is late to a project, do your best to contact them
    • After 30 minutes, submit a support ticket to support.heyhudu.com to cancel the project
    • Do not leave Doers alone in your home unless it has been communicated and agreed upon by all parties
  • Use HUDU’s chat function to plan projects
    • If users communicate via personal phone numbers, our user support team will not be able to assist in the case of project issues or disputes
  • Be transparent about the project
    • Include all relevant details and answer questions to help Doers arrive prepared
    • Communicate with your Doer to anticipate project hurdles and prevent surprises during the project
  • Only award bids for the full project amount
    • Flexible and hourly rates are not supported on HUDU
      • As a platform for side hustlers, project payments are based on completion of a job rather than time on the clock.
      • Empowering Doers means providing total payment transparency at the time the project is awarded.
    • Communicate with bidders before awarding the project to ensure they can complete the project for the listed price.
  • Prepare the project space for your Doer
    • Communicate with your Doer ahead of time to make sure pets, allergens, and other factors will not prevent them from completing the project
  • Do not share personal information publicly
    • Home addresses, payment information, etc. should be shared privately and appropriately with necessary users
    • Bids and comments with inappropriate content will be removed
  • Immediately leave and report any situation that makes you feel unsafe
    • Call (662) HeyHUDU to reach our Support Team
    • Call 911 in case of emergency or immediate threat

HUDU Support

Want to know more about HUDU’s Expectations and Guidelines? Submit a support ticket to get in touch with our Support Team!

Thanks for using HUDU!

Updated on February 1, 2024

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